Complaint

When you shop at Shapeit.dk, we adhere to the Danish Sale of Goods Act. According to the law, you always have a 2-year warranty on your purchases.

• When you discover a defect or fault with your item, you must complain about it within a reasonable time. "Reasonable time" means within 2 months from when you discovered the defect.

• After discovering a fault, damage, or similar issue with a product, please fill out the form here

• If we approve the return, you will receive a gift card to purchase the same or a similar product.

• When we receive your item, it will be assessed by professional experts who can determine whether it is a manufacturing defect. If your complaint is justified and it is not just general wear and tear, we will repair the damage or defect with a tailor. If we cannot offer this, we will provide you with a new item.

What is wear and tear:

Please note that wear and tear are evident when the signs of use on the item are pronounced. For example, if the elastic in the material is worn out, fibers are pulled apart in stressed areas (e.g., the crotch where the fabric is pulled apart), or if the item is very washed out and has lost color, become fuzzy, or similar from washing or fabric softener. Additionally, stitches that have clearly been pulled apart and not just come undone incorrectly are also not grounds for a complaint.

It may also be that the size was not 100% correct, or that the item has been subjected to more physical stress than one would expect it to withstand.